Calculate how many completed covers or orders each available fulfillment position handled, along with utilization and revenue per fulfillment position, for a selected service period. Use matching dates and consistent definitions so the comparison is meaningful.
Turnover = total served ÷ available fulfillment positions. Capacity utilization = total served ÷ (fulfillment positions × service cycles) × 100.
Turnover shows total throughput per fulfillment position across the period. Utilization adjusts that throughput for the number of service cycles.
For this tool, a “seat” is explicitly treated as a fulfillment position or order slot—not a dining-room chair. Define positions consistently.
With 600 served, 150 available fulfillment positions, four service cycles, and $36,000 revenue, turnover is 4.00×, utilization is 100.00%, revenue per fulfillment position is $240, and 150 are served per cycle.
It measures total throughput divided by the number of available fulfillment positions during the reporting period.
Cycles distinguish total period turnover from the share of theoretical capacity actually used.
Yes, but it usually means more people or orders were handled than the stated cycle capacity, or the inputs use inconsistent definitions.
No. Count completed service unless your operational reporting uses a different clearly documented rule.
Add them only when they were genuinely available capacity and use the same approach for both positions and served volume.
| Term | Definition |
|---|---|
| Turnover | Total served divided by available positions |
| Capacity utilization | Total served divided by positions and cycles |
| Revenue per position | Period revenue divided by available positions |