Estimate the concurrency capacity for support conversations using workload-specific operating assumptions. Adjust the inputs to match measured production behavior, then use the primary estimate and supporting metrics to compare deployment choices, identify constraints, and document a repeatable planning baseline. The calculator runs locally in your browser and does not send operational data to a server.
Maximum rate at the stated limit equals concurrency × 60 ÷ latency.
Required concurrency estimates simultaneous in-flight requests at the adjusted peak. Compare it with the configured limit; maximum request rate shows the theoretical capacity at the stated average latency.
Average latency can hide tail latency. Validate the design with percentile latency and burst tests before production sizing.
At 600 requests per minute, 4 seconds average latency, and 20% headroom:
Use end-to-end latency, including retrieval, CRM or ticketing calls, model generation, and response processing.
Concurrency is driven by requests arriving at the same time, so a peak interval is more useful for capacity planning.
Streaming may improve perceived response time but a request can still occupy capacity until generation completes.
It increases the planned peak to provide room for bursts, measurement error, or short operational disruptions.
No. It is a mathematical estimate using average latency and assumes the slots remain continuously usable.
| Variable | Meaning |
|---|---|
| Peak requests/min | Highest expected arrival rate |
| Average latency | End-to-end time per request |
| Concurrency limit | Maximum simultaneous requests |
| Headroom | Extra capacity applied to peak demand |