Measure the percentage of fleet routes that satisfied every service condition you track. The numerator counts routes that finished on time, completed all planned stops, and avoided a defined service failure such as damage or a missed scan. By using the overlap rather than averaging separate rates, the result reflects the actual share of fully compliant routes and shows how many more are needed to reach a target.
The result shows how often a completed route delivered the full defined service outcome. Individual component rates help identify which condition has the most failures.
This is a route-level measure. Do not compare it directly with shipment-level service unless the reporting unit and failure rules are aligned.
If 160 of 180 completed routes met every service condition, the service level is 88.89%. A 92% target requires 166 compliant routes, so 6 additional routes would need to pass at the same volume.
Averaging can overstate the share of routes that actually passed every condition at once.
Yes. It may miss a planned stop or have another defined service failure even though it returned on time.
Only if your documented metric includes them. The denominator definition must remain consistent between periods.
It is rounded upward because a fraction of a compliant route cannot satisfy the target.
Yes. Use a condition relevant to your operation, then apply that same definition to the all-condition count.
| Variable | Meaning | Unit |
|---|---|---|
| N | Total completed routes | routes |
| C | Routes meeting every condition | routes |
| T | Service target | percent |
| ceil(T × N) | Whole routes required | routes |