Estimate the capacity and financial effect of home care visits that cannot be completed because the client is unavailable or cancels too late to refill the slot. The calculation separates rescheduled visits from permanently unrecovered visits, adds wasted travel cost when applicable, and reports lost service hours as well as contribution impact. Use historical definitions consistently for a meaningful comparison.
Unrecovered visits = scheduled × miss rate × (1 − recovery rate)
Total impact = unrecovered visits × contribution + missed visits × wasted travel cost
The estimate combines value lost from service that is never recovered with travel cost already incurred for all affected visits. A rescheduled visit still may create disruption not captured here.
Do not use a financial estimate to determine whether clinically necessary missed care should be rescheduled.
With 1,500 monthly visits and a 4% late-cancel rate, 60 visits are missed. If 60% are recovered later, 24 remain unrecovered, representing 24 service hours. At $55 contribution per visit plus $12 travel cost for all 60 missed visits, total impact is $2,040.
Include only cancellations that match your operating definition and prevent the slot from being used effectively.
Recovered visits retain their contribution, but any wasted travel cost remains in the estimate.
The input is intended for visits where travel cost was already incurred before the missed service became known.
No. Add that cost separately or include it in a carefully defined contribution assumption.
No. It reports time and financial effects, not health consequences or urgency.
| Item | Meaning |
|---|---|
| Component | Included amount |
| Missed visits | Scheduled × miss rate |
| Recovered later | Missed × recovery rate |
| Unrecovered hours | Unrecovered visits × service duration |
| Total impact | Lost contribution + wasted travel |