Formula
Capacity = servers × 60 ÷ service minutes
Estimated wait = Allen–Cunneen-style steady-state delay + visible backlog ÷ team service rate
What the result means
The result is an operational estimate for a variable queue, not a guaranteed individual wait. As utilization approaches 100%, waits become increasingly sensitive to variability.
The approximation assumes broadly independent arrivals and similar servers. Scheduled batches, priorities, rework, and highly variable service times can produce different waits.